Frequently Asked Questions

Certificate of Residential Facility (CRF) approval means our facilities meet DC Department of Behavioral Health standards for providing residential behavioral health services. This certification ensures we can accept participants requiring SR and SRR level care with proper clinical oversight and staffing requirements.

Union Healthcare provides CRF-approved supportive housing with integrated behavioral health services. We offer SR and SRR level residential care, trauma-informed support, rapid response intake coordination, and staffed facilities throughout Washington DC.

DBH agencies and authorized coordinators can refer participants by calling our intake line at 202-878-9161 or faxing referral documentation to 202-217-3775. We provide rapid response coordination for urgent placement needs and can often accommodate same-day admissions.

Supportive Residential (SR) provides structured living with behavioral health support services. Supervised Residential Rehabilitation (SRR) offers higher-level clinical supervision with intensive behavioral health interventions. Both levels include trauma-informed care approaches and full clinical infrastructure.

Individuals requiring Supportive Residential (SR) or Supervised Residential Rehabilitation (SRR) level behavioral health care are eligible for our services. Referrals typically come through DBH agencies, clinical coordinators, or authorized behavioral health providers.

We accept Medicaid and work with various insurance providers. Our billing team coordinates directly with DBH for funding authorization and can assist with insurance verification and prior authorization requirements for residential placement.

We offer rapid response intake services and can often accommodate urgent placements within 24 hours. Our intake coordination line (202-878-9161) operates during business hours with on-call support for emergency situations requiring immediate residential placement.

Trauma-informed care is an approach that recognizes and responds to the widespread impact of traumatic stress. Our staff are trained to create safe, supportive environments that promote healing and avoid re-traumatization while providing behavioral health support.

Referrals require two essential documents: MH CRF (Mental Health Certificate of Residential Facility form) and LOCC (Level of Care Certification). Additional documentation should include clinical assessment, current treatment plan, medication list, behavioral health history, and any special accommodation needs. Insurance verification is also required for admission.

DBH funding covers eligible participants requiring SR or SRR level care. Authorization is processed through the referring agency with DBH approval. Our intake team coordinates with DBH and insurance providers to ensure coverage before admission.

Union Healthcare operates CRF-approved homes throughout Washington DC, including Capitol Hill, Columbia Heights, Brentwood, Brightwood Park, Manor Park, Chevy Chase, Kingman Park, Trinidad, and Langston neighborhoods. All locations provide the same high standard of care and clinical support.

Our facilities maintain trained staff support. Staff are trained in trauma-informed care, behavioral health support, and crisis de-escalation. Clinical supervision is provided by licensed professionals with expertise in residential mental health services.

Union Healthcare combines CRF-approved residential facilities with integrated behavioral health services. Our trauma-informed approach, comprehensive staffing model, and partnership with DBH agencies ensures coordinated care for participants requiring supportive housing with clinical oversight.

Union Healthcare is regulated by the DC Department of Behavioral Health (DBH). Our CRF-approved facilities must maintain compliance with all DBH standards for residential behavioral health services, including staffing ratios, clinical oversight, and facility safety requirements.

Authorized DBH agencies, clinical coordinators, case managers, discharge planners, and behavioral health providers can make referrals. Individual self-referrals must be coordinated through an authorized DBH agency or provider.

Emergency placements include discharge from psychiatric hospitals, crisis situations requiring immediate stabilization, homelessness with behavioral health needs, or situations where individuals are at risk without immediate supportive housing intervention.

Our CRF-approved homes feature private bedrooms, shared living spaces, full kitchen facilities, and common areas designed with trauma-informed principles. All locations include staff support, clinical oversight, and access to community resources and transportation.

Staff receive comprehensive training in trauma-informed care principles, behavioral health support techniques, crisis de-escalation, medication management, and emergency response procedures. Ongoing education ensures compliance with DBH standards and best practices.

Length of stay varies based on individual needs and treatment goals. Participants typically remain until they achieve stability and can transition to less intensive housing or independent living. Treatment planning is individualized and reviewed regularly with clinical staff.