Privacy Policy

Overview

Union Healthcare ("we," "our," or "us") is committed to protecting the privacy and confidentiality of all individuals who use our supportive housing services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal and health information in compliance with HIPAA, state privacy laws, and other applicable regulations.

Information We Collect

Personal Information

• Name, phone number, and email address
• Date of birth and Social Security Number
• Emergency contact information
• Insurance information and Medicaid details
• Financial information relevant to housing placement

Health Information

• Medical records and treatment history
• Mental health and behavioral health information
• Medication information and treatment plans
• Clinical assessments and care coordination notes
• CRF (Community Residential Facility) placement documentation

Website and Digital Information

• Information submitted through contact forms
• Website usage data and analytics
• IP addresses and browser information
• Cookies and similar tracking technologies

How We Use Your Information

Healthcare and Housing Services

• Provide and coordinate supportive housing services
• Conduct clinical assessments and develop care plans
• Coordinate with healthcare providers and case managers
• Ensure compliance with CRF regulations and standards
• Process insurance claims and billing

Legal and Regulatory Compliance

• Comply with HIPAA and other healthcare privacy laws
• Meet licensing and accreditation requirements
• Report to regulatory agencies as required
• Respond to legal requests and court orders

Information Sharing and Disclosure

We may share your information only in the following circumstances:

With Your Consent

• When you provide written authorization
• With family members or caregivers you designate
• With advocacy organizations you choose

For Treatment and Care Coordination

• Healthcare providers involved in your care
• Case managers and social workers
• Emergency medical personnel when necessary
• Other supportive housing providers for continuity of care

For Payment and Operations

• Insurance companies and Medicaid programs
• Billing and payment processing companies
• Quality assurance and accreditation organizations
• Legal and regulatory compliance purposes

Data Security and Protection

We implement comprehensive security measures to protect your information:

• Encrypted data storage and transmission
• Access controls and user authentication
• Regular security audits and assessments
• Staff training on privacy and security practices
• Secure disposal of physical and electronic records
• Business associate agreements with third-party vendors

Your Privacy Rights

Under HIPAA and applicable state laws, you have the right to:

• Access: Request copies of your health records
• Amendment: Request corrections to your health information
• Restriction: Request limits on how your information is used
• Confidential Communication: Request alternative communication methods
• Accounting: Receive a list of disclosures of your information
• Notification: Be notified of any breaches of your information

Website Privacy

Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience and analyze website performance. You can control cookie settings through your browser preferences.

Third-Party Services

We may use third-party services for website analytics, form processing, and communication. These services operate under their own privacy policies and security standards.

Data Retention

We retain personal and health information in accordance with:

• Federal and state record retention requirements
• HIPAA guidelines for health information
• Licensing and accreditation standards
• Legal and regulatory obligations

Generally, health records are retained for a minimum of 7 years from the last date of service, or longer as required by law.

Children’s Privacy

We provide services to individuals of all ages, including minors. For individuals under 18, we obtain appropriate consent from parents or legal guardians as required by law, while also respecting the privacy rights of minor clients in accordance with applicable regulations.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or regulatory standards. We will notify you of any material changes through:

• Posted notices in our facilities
• Updates to our website
• Direct communication for significant changes

Contact Information

Complaints and Concerns

If you believe your privacy rights have been violated, you may file a complaint with:

• Union Healthcare Privacy Officer (contact information above)
• U.S. Department of Health and Human Services, Office for Civil Rights
• Your state’s health department or privacy protection agency

We will not retaliate against you for filing a privacy complaint or exercising your privacy rights.